Privacy policy

Orvish ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy describes how we collect, use, and safeguard your data when you visit orvish.com or make a purchase from us.

Information We Collect

•       Personal details: name, email address, phone number, and delivery address

•       Payment information — processed securely through third-party gateways; we do not store card or UPI details

•       Order history and browsing preferences on our website

•       Device information and usage data collected via cookies and analytics tools

How We Use Your Information

•       To process, fulfil, and deliver your orders across India

•       To send order confirmations, shipping updates, and delivery notifications

•       To respond to customer service enquiries promptly

•       To send promotional offers, new arrivals, and trending product updates (only if you opt in)

•       To analyse website traffic and improve your shopping experience

Data Sharing

We do not sell, trade, or rent your personal data to third parties. We may share your information only with trusted logistics and payment partners strictly for the purpose of fulfilling your order.

Your Rights

•       Request access to the personal data we hold about you

•       Request correction or deletion of your personal data

•       Opt out of marketing emails at any time using the unsubscribe link

•       Contact us at support@orvish.com for any privacy-related requests

Data Retention

We retain your personal data only for as long as necessary to provide our services and comply with legal obligations. Order records are retained for a minimum of 3 years as required under Indian law.

Cookies

We use cookies to personalise your browsing experience, remember your cart, and analyse site traffic. You may disable cookies in your browser settings, though some features of orvish.com may not function correctly as a result.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Continued use of orvish.com after changes constitutes your acceptance of the updated policy.