Refund policy

At Orvish, we stand behind every product we sell. If you are not fully satisfied with your purchase, we are here to make it right.

Return Eligibility

•       Return or refund requests must be raised within 3 days of delivery

•       Items must be unused, unworn, and in their original packaging with all tags intact

•       Damaged, defective, or incorrect items are fully eligible for a refund or free replacement

•       Items that show signs of use, damage caused by the customer, or missing packaging are not eligible

Non-Returnable Items

•       Personal care and hygiene products once opened

•       Digital products or software

•       Customised or personalised items

•       Items purchased during final sale or clearance events

•       Freebies or promotional gifts included with orders

How to Raise a Return Request

•       Email us at support@orvish.com with your order number, reason for return, and clear photos of the item

•       Alternatively, WhatsApp us at our support number within 3 days of delivery

•       Our team will review your request and respond within 24 business hours

•       If approved, we will arrange a free pickup or guide you through the return process

Refund Process

•       Approved refunds are processed within 5–7 business days of receiving the returned item

•       Refunds are credited to the original payment method (card, UPI, net banking)

•       For Cash on Delivery (COD) orders, refunds are transferred via UPI or bank transfer

•       Shipping charges are non-refundable unless the return is due to our error

Exchange Policy

•       Exchanges are available for size, colour, or variant differences subject to stock availability

•       To request an exchange, contact us within 3 days of delivery